Refund policy

You may request a return within 30 days of purchasing a product.

To return an eligible item, it must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact info@indexsupplement.com.

If your return is accepted, we will send a return shipping label and instructions on how and where to send the package. Items sent to us without a prior return request will not be accepted.

For any return questions, contact info@indexsupplement.com.

Damages & Issues

Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Nonreturnable Items

Certain items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us with any questions about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 30-Day Cooling-Off Period

Notwithstanding the above, if the product is shipped to the European Union, you may cancel or return your order within 7 days for any reason, without providing a justification. As stated above, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 30 days. Your bank or card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact info@indexsupplement.com.