Terms of service
OVERVIEW
Welcome to Index Supplement. The terms “we,” “us,” and “our” refer to Index Supplement. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). Index Supplement is powered by Shopify, which enables us to provide the Services.
These terms and conditions, together with the policies referenced here (collectively, the “Terms of Service” or “Terms”), explain your rights and responsibilities when using the Services.
Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, using, or interacting with the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use or access the Services.
Nothing in these Terms is intended to limit, or may limit, your mandatory consumer rights under the laws of the Republic of Türkiye. For purchases made as a consumer in Türkiye, your rights under Consumer Protection Law No. 6502 and related regulations remain reserved.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you consent to allowing your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online stores or purchasing products or services, you may need to provide information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete and that you have all necessary rights to provide it.
You are solely responsible for securing your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
We make every effort to accurately present our products and services online. However, colors and product appearance may differ from what you see on screen because of your device, settings, and configuration.
We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or match what is displayed or presented in our online stores.
Product descriptions may change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit product quantities by person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 — HEALTH STATEMENTS AND RESPONSIBILITY FOR USE
Many products on this website are dietary supplements or sports nutrition products. They are not medicines and must not be used to diagnose, treat, or prevent disease.
No information on this website replaces a medical examination or professional medical advice. Product descriptions provide general information. You are responsible for determining whether a product is suitable for your individual health and needs.
Before taking any supplement, consult a doctor or qualified healthcare professional if you are pregnant, nursing, have a chronic medical condition, take medication regularly, or are under 18.
Competitive athletes are responsible for checking whether products comply with their federation’s rules and applicable anti-doping prohibited-substance lists. Index Supplement is not responsible for sanctions resulting from anti-doping violations.
SECTION 4 — ORDERS
Placing an order constitutes an offer to purchase. Index Supplement reserves the right to accept or decline an order for any reason at its discretion. An order is not accepted until Index Supplement confirms acceptance. We must receive and process payment before accepting the order. Review your order carefully before submitting it; cancellation requests may not be possible after acceptance. If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided.
Purchases are eligible for returns or exchanges only under our Refund Policy.
You represent and warrant that purchases are for personal or household use, not commercial resale or export. Separate agreements and terms may apply to other arrangements.
Special provision for consumers in Türkiye: A Distance Sales Agreement and Pre-Contract Information Form are presented electronically before completion of a consumer purchase within the Republic of Türkiye. These documents contain information on withdrawal rights, returns, and other required matters. Nothing in these Terms removes rights granted by those documents or mandatory consumer legislation.
SECTION 5 — PRICES AND BILLING
Prices, discounts, and promotions may change without notice. You will be charged the price in effect when the order is placed, as stated in your order confirmation email. Unless expressly stated otherwise, listed prices exclude taxes, shipping, handling, customs, and import charges.
Online prices may differ from prices in physical stores or third-party stores. We may offer promotions governed by separate terms. If those promotional terms conflict with these Terms, the promotional terms apply.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account and other details, including your email address, card numbers, and expiration dates, so we can complete transactions and contact you when needed.
You represent and warrant that: (i) the card information you provide is correct, complete, and accurate; (ii) you are authorized to use the card; (iii) your card company will honor the charges; and (iv) you will pay the stated charges, including shipping, handling, and applicable taxes.
International taxes and customs charges: Unless expressly stated otherwise, the buyer is responsible for customs duties, import taxes, official fees, and similar additional charges arising under applicable law for orders shipped outside Türkiye or into Türkiye from abroad. Customers are responsible for checking the destination country’s import rules and restrictions.
SECTION 6 — SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
For consumer transactions in Türkiye: Under applicable law, we are responsible as the seller for loss or damage until the product is delivered to you or your designated recipient.
If you specifically request a carrier outside our standard shipping options, risk of loss or damage may pass to you when the product is handed to that carrier, to the extent permitted by law.
You are responsible for providing accurate and complete delivery and contact information. We are not responsible for additional shipping costs or delays caused by an incorrect or incomplete address or the recipient’s absence.
SECTION 7 — INTERNATIONAL SHIPMENTS AND CUSTOMS
For shipments outside Türkiye or products entering Türkiye from abroad, we have no direct control over taxes, fees, inspections, or delays imposed by customs authorities.
If customs authorities inspect, delay, reject, return, or destroy products, our responsibility is limited by applicable law and the principles in our Refund Policy.
Customers must comply with the import rules of the country where they order. Index Supplement is not responsible for legal consequences arising from the importation of prohibited or restricted products.
Special international shipping terms must be considered together with our Refund Policy, the destination country’s customs rules, and the carrier’s policies.
SECTION 8 — INTELLECTUAL PROPERTY
The Services, including their design, selection, and arrangement and all trademarks, brands, text, images, graphics, product reviews, video, and audio, are owned by Index Supplement, its affiliates, or its licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit personal, noncommercial use only. Without our prior written permission, you may not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store, or transmit material from the Services. Except as expressly stated, these Terms grant no license or rights under the patents, trademarks, copyrights, or other intellectual property of Index Supplement, Shopify, or third parties. Unauthorized use may violate federal and state intellectual property laws. All rights not expressly granted are reserved.
Index Supplement’s names, logos, product and service names, designs, and slogans are trademarks of Index Supplement, its affiliates, or licensors and may not be used without prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are Shopify trademarks. Other names, logos, product and service names, designs, and slogans are the trademarks of their respective owners.
SECTION 9 — OPTIONAL TOOLS
The Services may provide access to third-party customer tools that we do not monitor or control and in which we have no input.
You acknowledge that these tools are provided “as is” and “as available,” without warranties, representations, conditions, or endorsement. We have no liability arising from or relating to your use of optional third-party tools.
You use optional tools at your own risk and discretion. Make sure you understand and accept the relevant third-party provider’s terms.
We may introduce new features, tools, and resources in the future. They will form part of the Services and be subject to these Terms.
SECTION 10 — THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to third-party websites, including embedded functionality. We are not responsible for examining or evaluating their content or accuracy. If you leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for harm or damage related to access to third-party websites or purchases or use of their products, services, resources, or content. Review their policies and practices carefully before any transaction. Direct complaints, claims, concerns, and questions about third-party products or services to the relevant third party.
SECTION 11 — RELATIONSHIP WITH SHOPIFY
Index Supplement is powered by Shopify, which enables us to provide the Services. However, all sales and purchases in our store are made directly with Index Supplement. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Index Supplement, including injury, damage, or loss arising from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to purchases and transactions with Index Supplement.
SECTION 12 — PRIVACY POLICY
Personal information collected through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these policies.
For customers residing in Türkiye, we process personal data in accordance with Personal Data Protection Law No. 6698 (“KVKK”) and related legislation. See our Personal Data Protection Notice for details.
Because Shopify hosts the Services, it collects and processes information about your access to and use of the Services to provide and improve them. Information submitted through the Services is transmitted to and shared with Shopify and third parties that may be located outside your country. See our Privacy Policy for details of how we, Shopify, and our partners use personal information.
SECTION 13 — FEEDBACK
If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display it in any medium for any purpose, including commercial use. We may use these rights to operate, provide, evaluate, develop, improve, and promote the Services, fulfill our obligations, and exercise our rights under these Terms.
You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with it; and (iii) it complies with these Terms. We are not required to keep Feedback confidential, pay for it, or respond to it.
We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of intellectual property rights or these Terms.
Your Feedback must not violate a third party’s copyright, trademark, privacy, personality, personal, or proprietary rights. It must not contain defamatory, unlawful, abusive, or obscene material, or viruses or other malware affecting the Services or related websites. You may not use a false email address, impersonate another person, or mislead us or third parties about its origin. You are solely responsible for your Feedback and its accuracy. We accept no responsibility or liability for Feedback submitted by you or third parties.
SECTION 14 — ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate, at any time without prior notice, including after an order is submitted.
SECTION 15 — PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not use them directly or indirectly: (a) for unlawful or malicious purposes; (b) to violate international, federal, state, provincial, or local laws, rules, or regulations; (c) to infringe our or others’ intellectual property; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against employees or others; (e) to submit false or misleading information; (f) to knowingly send, receive, upload, download, use, or reuse material that violates these Terms; (g) to send or arrange unsolicited advertising, junk mail, chain letters, or spam; (h) to impersonate another person or entity; or (i) to restrict others’ use or enjoyment of the Services or engage in conduct we consider harmful to, or capable of creating liability for, Index Supplement, Shopify, or users.
You also agree not to: (a) upload or transmit viruses or malicious code affecting the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any part of the Services; (c) collect or track others’ personal information; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or bypass security features of the Services, related websites, other websites, or the Internet. We may suspend, disable, or terminate your account if we determine that you have violated any part of these Terms.
SECTION 16 — TERMINATION
We may terminate this agreement or your access to all or part of the Services at any time, without notice, at our sole discretion. You remain responsible for amounts due up to the termination date.
The following provisions survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and other provisions that by their nature should survive.
SECTION 17 — DISCLAIMER OF WARRANTIES
Information on or through the Services is provided for general informational purposes only. We do not warrant its accuracy, completeness, or usefulness. Any reliance is at your own risk. We disclaim liability arising from reliance on such materials by you, other visitors, or anyone informed of their contents.
EXCEPT AS EXPRESSLY STATED BY INDEX SUPPLEMENT, THE SERVICES AND PRODUCTS PROVIDED THROUGH THEM ARE OFFERED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY EXPRESS OR IMPLIED REPRESENTATION, WARRANTY, OR CONDITION, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT USE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS RESTRICT OR PROHIBIT WARRANTY DISCLAIMERS, SO THESE DISCLAIMERS MAY NOT APPLY TO YOU.
Your statutory warranty rights under mandatory consumer law remain reserved.
SECTION 18 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, INDEX SUPPLEMENT, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY AND ITS AFFILIATED PARTIES WILL NOT BE LIABLE FOR INJURY, LOSS, CLAIMS, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, REVENUE, SAVINGS, OR DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM USE OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THEM, OR ANY OTHER CLAIM RELATED TO THEIR USE. THIS INCLUDES ERRORS OR OMISSIONS IN CONTENT AND LOSS OR DAMAGE RESULTING FROM CONTENT OR PRODUCTS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
These limitations may not apply to you to the extent mandatory consumer legislation prohibits limitations or exclusions for particular types of damage.
SECTION 19 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Index Supplement, Shopify, and our affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, and third-party claims, including reasonable attorneys’ fees, arising from: (1) your breach of these Terms or documents incorporated by reference; (2) your violation of law or third-party rights; or (3) your access to and use of the Services.
We will notify you of claims subject to indemnification. Delayed notice will not relieve your obligations unless you are materially prejudiced. We may control the defense and settlement, including counsel selection, at your expense. We will not settle a claim imposing nonmonetary obligations on you without your consent, which may not be unreasonably withheld. You must cooperate in the defense and provide relevant documents.
SECTION 20 — SEVERABILITY
If a provision is found unlawful, void, or unenforceable, it remains enforceable to the fullest extent permitted by law. The unenforceable portion is deemed severed without affecting the validity or enforceability of the remaining provisions.
SECTION 21 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision does not waive that right or provision.
These Terms and policies or operating rules posted on this website or relating to the Services constitute the entire agreement and understanding between you and us. They govern your use and replace prior or contemporaneous oral or written agreements, communications, and proposals, including earlier versions of the Terms.
Ambiguities in interpretation will not be construed against the drafting party.
SECTION 22 — ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any rights or obligations under it without our prior written consent. Any attempted assignment is void. We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice.
SECTION 23 — GOVERNING LAW AND JURISDICTION
These Terms and separate agreements under which we provide Services are subject to the following:
- For consumer transactions within the Republic of Türkiye, Consumer Protection Law No. 6502, the Regulation on Distance Contracts, and other relevant Turkish legislation apply. Consumer Arbitration Committees and Consumer Courts have jurisdiction, subject to the applicable monetary thresholds.
- For nonconsumer transactions conducted entirely with foreign commercial buyers, unless otherwise agreed in writing, the courts and enforcement offices where Index Supplement is headquartered have jurisdiction.
SECTION 24 — FORCE MAJEURE
Force majeure includes extraordinary events beyond the parties’ reasonable control that could not reasonably be anticipated or prevented, such as natural disasters, war, civil unrest, terrorism, strikes, lockouts, major logistics or supply chain disruptions, epidemics or pandemics, and public authority decisions.
A party temporarily unable to fulfill contractual obligations because of force majeure is not considered in default during that period. Performance is suspended until the event ends. If it continues beyond a reasonable period, the parties may consider termination rights under applicable law.
SECTION 25 — HEADINGS
Headings are included for convenience only and do not limit or otherwise affect these Terms.
SECTION 26 — CHANGES TO THE TERMS OF SERVICE
You can review the latest version of these Terms on this page at any time.
We reserve the right, at our sole discretion, to update or change any part by posting revisions on our website. You are responsible for checking for changes. We will notify you of material changes as required by applicable law, and they take effect on the date stated in the notice. Continuing to use or access the Services after changes are posted constitutes acceptance.
SECTION 27 — CONTACT INFORMATION
Send questions about these Terms to info@indexsupplement.com.
Business name: Index Supplement
Email: info@indexsupplement.com
Address: Burhaniye Mahallesi, Doğu Karadeniz Caddesi No: 7/1, İç Kapı No: 3, Üsküdar, Istanbul, Türkiye
Phone: +90 505 265 65 87
VAT number: 6390621870
Tax identification number: 6390621870