BSN CellMass 2.0 – Creatine and Glutamine Recovery Supplement
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8,999.00TL
Sale price
8,999.00TL
Regular price
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BSN CellMass 2.0 – Creatine and Glutamine Recovery Supplement
CELLMASS 2.0 Product Features:
- 5g Creatine: Helps increase muscle strength and endurance, supports training performance.
- 3g Glutamine and Glutamic Acid: Can help support muscle recovery, can help support the immune system.
- 10g Amino Acids: Complements your amino acid and recovery routine and can help support recovery.
- Taurine and Hydrolyzed Whey Protein: Can help support muscle endurance and aids in post-workout recovery.
- Supports: Designed for endurance, performance, muscle recovery, and strength gains.
CELLMASS 2.0 offers an effective formula with high-quality ingredients to help you recover after training. With its creatine and glutamine content, it complements your post-workout recovery routine.
8,999.00TL
Sale price
8,999.00TL
Regular price
🚚 Shipping options and rates are shown at checkout.
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Shipping & Delivery Policy
This policy explains order preparation, dispatch, delivery, shipping charges, and issues that may arise during delivery of orders placed with Index Supplement.
1. Seller / Business Information
Business name: Index Supplement
Phone / WhatsApp: +90 505 265 65 87
Email: info@indexsupplement.com
Address: Burhaniye Mahallesi, Doğu Karadeniz Caddesi No: 7/1, İç Kapı No: 3, Üsküdar, Istanbul, Türkiye
Tax / VAT number: 6390621870
2. Delivery Destinations
Index Supplement ships to addresses within Türkiye and from Türkiye to other countries, with the United States as our primary international destination.
International availability, product eligibility, and delivery conditions may vary by destination. Before placing an international order, contact customer service for information about shipping eligibility, delivery times, shipping costs, and any customs procedures. Domestic delivery estimates for Türkiye do not apply to international shipments.
Orders are sent to the address provided at checkout through our contracted carriers or our Istanbul delivery service.
3. Order Preparation
Once payment is successfully completed, your order enters our system and preparation begins.
Preparation includes checking the products, packaging the order, issuing an invoice or electronic invoice, and arranging dispatch or delivery.
Orders are prepared as quickly as possible, depending on stock availability, order time, and operational volume.
Public holidays, weekends, promotional periods, high order volumes, and carrier delays may affect delivery times.
4. Delivery Times
Delivery times depend on the city, district, neighborhood, order time, stock availability, selected delivery method, and carrier or courier workload.
Within Istanbul: Same-day and next-day delivery may be available in eligible areas, subject to operational conditions.
Same-day delivery depends on when the order is placed, product availability, the delivery address, and the daily courier schedule. Orders that do not qualify may be delivered the next day or shipped through standard delivery.
Elsewhere in Türkiye: Orders are generally delivered within 2–3 business days.
Delivery may take longer because of force majeure, weather, natural disasters, public holidays, regional carrier demand, or access restrictions at the delivery address.
Under applicable legislation, the statutory maximum delivery period will not exceed 30 days.
5. Shipping Charges
Shipping or delivery fees may vary based on order value, promotional conditions, delivery address, and selected delivery method.
The applicable charge is clearly displayed in your cart and/or at checkout before you complete your order.
Free shipping or delivery promotions may be offered from time to time. When a promotion applies, it will be clearly indicated on the product page, cart, or checkout page.
The product price, shipping or delivery charge, and any other costs are shown before you confirm your order. We will not request an additional shipping fee after payment that was not clearly stated when you placed the order.
6. Accurate Address Information
Provide your complete and correct name, street address, postal code, city, district, neighborhood, and telephone number to help ensure timely delivery.
Under the carrier’s procedures and applicable law, customers may be responsible for delays or additional shipping costs caused by an incorrect or incomplete address, an incorrect phone number, or the recipient’s absence.
To request an address change, contact info@indexsupplement.com or our WhatsApp Business line before your order is handed to the carrier or delivery team.
Address changes may not be possible after dispatch. The carrier’s or delivery service’s procedures will then apply.
7. Undelivered or Returned Shipments
Depending on local procedures, the carrier may attempt another delivery or hold the package at a branch for a limited period. Holding periods and procedures vary by carrier.
Shipments not collected within that period may be returned to us.
Reshipment, outbound and return shipping charges, and any additional expenses will be reviewed under our Returns & Cancellation Policy.
If you request reshipment, we may inform you of any additional shipping or delivery charge.
8. Damaged, Missing, or Incorrect Items
If the outer package is crushed, torn, open, wet, or otherwise damaged, we recommend inspecting it before the delivery driver leaves, where possible.
Ask the carrier to prepare a damage report and, if possible, photograph the package and products.
For damaged, missing, or incorrect items, contacting us within 3 business days of delivery with the following details helps us investigate promptly:
- Order number.
- Tracking number and any courier or delivery information.
- Carrier damage report, if available.
- Photos of the package and products.
- A description of the missing or incorrect item.
Following our review, eligible cases may be resolved through reshipment, exchange, or refund under our Returns & Cancellation Policy.
9. Checking Delivered Products
Inspect your products within a reasonable time after delivery.
Check the outer packaging, safety seal, box, label, expiration date, and contents.
If you notice a problem, contact us before using the product and retain the packaging and invoice.
10. Returns & Exchanges
This shipping policy addresses delivery only.
Withdrawal rights, returns, exchanges, refunds, and return shipping are governed by our Returns & Cancellation Policy, Distance Sales Agreement, and Pre-Contract Information Form.
Returned products may need to be unused, suitable for resale, in undamaged original packaging, and accompanied by all accessories and the invoice, where applicable.
Returns or exchanges may not be accepted for health, hygiene, or dietary supplement products that have been opened or used, have a broken safety seal, or are unsuitable for resale.
11. Force Majeure & Delays
Natural disasters, fire, floods, earthquakes, epidemics, war, strikes, official decisions, transportation restrictions, carrier disruptions, and similar circumstances beyond our control may affect delivery times.
In these situations, we will inform customers as soon as possible.
12. Questions & Contact
Contact us with any questions about your shipment:
Business name: Index Supplement
Phone / WhatsApp: +90 505 265 65 87
Email: info@indexsupplement.com
Address: Burhaniye Mahallesi, Doğu Karadeniz Caddesi No: 7/1, İç Kapı No: 3, Üsküdar, Istanbul, Türkiye
Tax / VAT number: 6390621870
From order placement to delivery, we aim to keep your shipment process transparent and easy to track.
You may request a return within 30 days of purchasing a product.
To return an eligible item, it must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact info@indexsupplement.com.
If your return is accepted, we will send a return shipping label and instructions on how and where to send the package. Items sent to us without a prior return request will not be accepted.
For any return questions, contact info@indexsupplement.com.
Damages & Issues
Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Nonreturnable Items
Certain items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us with any questions about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union 30-Day Cooling-Off Period
Notwithstanding the above, if the product is shipped to the European Union, you may cancel or return your order within 7 days for any reason, without providing a justification. As stated above, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you after receiving and inspecting your return and let you know whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 30 days. Your bank or card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact info@indexsupplement.com.
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